FAQ
Am I able to speak to my doctor on the phone?
If you wish to speak to your doctor during consulting hours please feel free to do so. A message will be taken by the reception staff and passed on. It must be known that a majority of the time the doctors are extremely busy and your telephone call will be returned as soon as possible. If it is an emergency and contact must be made immediately, please inform the reception staff and they will do their best to put the phone call through.
Are there any situations where I may be bulk billed?
We ask that payment be made at time of consultation. If payment presents a problem or you are experiencing financial hardship or exceptional circumstances have occurred, please speak to the practice manager who will be able to assist you.
How long is a normal appointment?
A standard appointment is 15 minutes.
How will you remind me about my health care (pap smears, vaccinations, etc?)
We may issue you with a reminder notice offering you preventative health services appropriate to your care. This will normally be in the form of a letter sent via post to your nominated address. If you do not wish to be part of this system, please inform reception.
What is eHealth?
An electronic health record (eHEALTH) is a personally controlled and secure summary of your health history. You control what goes in it and what medical centre has access to it. The eHEALTH initiave will enable a safer, higher quality, more equitable and sustainable health system for all Australians. If you choose to use eHEALTH this will allow Mundingburra Medical Centre to view your past health history and upload new health/event summaries. It will also allow both you and the medical centre to have comprehensive information on your health history, which would allow for a better understanding of your health and needs.
